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Frequently asked questions

Do I need  referral?

No referral needed! You can start counselling when you're ready. Book through the link below or get in touch to find a time that suits you.

Can I get a Medicare rebate?

Unfortunately, Medicare rebates are not available at this time.

How many sessions will I need?

Every person is different with unique circumstances, so you have the flexibility to decide the number and frequency of counselling sessions based on your needs. While some situations may only require a couple of sessions to address your concerns, more complex challenges or issues can take months or even longer to resolve.

How will I know if counselling is working?

It is an individual experience. You may feel lighter with better clarity in thought and feel more open, safe, connected and hopeful. All I can say is that you get to decide where we go in your counselling sessions, and you get to decide if it's working or not. This is your journey and I’m here to walk alongside you.

How do I schedule my appointments?

You can book via this website or email me at:

What is your cancellation policy?

If you need to cancel or postpone your appointment, please provide at least 24 hours notice from your scheduled counselling session appointment. If less than 24 hours notice is provided, you will be charged a cancellation fee of $60. If no notice is provided, you will be charged 100% of the fee. To cancel or reschedule an appointment, please email: 

Where are you located?

For in-person sessions I am located in Ulladulla on the South Coast of NSW. Online and phone sessions are available from anywhere in Australia.

What if I need you after contact hours?

My current office hours are Thursday and Friday between the hours of 8:30am and 5:30pm. All emails and correspondence will be attended to between these times. Ebony Millard Counselling is not a crisis service. In an emergency, please contact 000. Or if you are experiencing a crisis, please contact Lifeline at 13 11 14 or the Mental Health Line at 1800 011 51.

Still have questions?
Email me at:
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